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Flexi Coventry Limited

110 Ash Green Lane

Phone: 02476 360078


Professional Associates:

Name: Loreen Marufu
Title: Manager

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    Please feel free to contact Felix the director in strict confidence using this link should you have any concerns or issues to raise or should you want to report about your line managers or if you don’t think you are being listened to.
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    Flexi Coventry Ltd


    • Policy Statement
    • The Policy
    • Access to Records/Files Policy
    • Related Policies
    • Related Guidance
    • Training Statement

    Policy Statement

    This organisation adheres fully to Data Protection legislation which states that: all records required for the protection of Service Users and for the effective and efficient running of the organisation should be maintained accurately and should be up-to-date; that Service Users should have access to records and information about them held by the organisation; and that all individual records and organisation records should be kept in a confidential and secure fashion.This organisation is fully aware of the GDPR and its framework within the data Protection Act 2018

    The Policy

    This policy is intended to set out the values, principles and policies underpinning this organisation’s approach to access to records. The aim of the organisation is to ensure that Service Users can be assured that the protection of their privacy and confidentiality are given the highest consideration.

    Access to Records/Files Policy

    This organisation believes that access to information and the security/privacy of data is an absolute right of every Service User and that Service Users are entitled to see a copy of all personal information held about them and be given the opportunity to correct any error or omission. Therefore, in this organisation:

    • Service Users should have access to their records and information about them held by the organisation, as well as opportunities to help maintain their personal records in the case of records kept in the home
    • Individual records and organisation records required for the protection of Service Users should at all times be kept in a secure fashion and should be constructed, maintained and used in accordance with Data Protection legislation and other statutory requirements.

    Any Service User requiring access to their files should contact the head of the organisation to make arrangements to view them. Service Users with sensory or other disabilities should be given appropriate help and support from an independent source as required e.g;  an Advocacy Service.

    The viewing of certain records may only be refused in the following circumstances, as consistent with Data Protection legislation:

    • Where disclosing the personal data would reveal information which relates to and identifies another person, unless that person has consented to the disclosure or it is reasonable to comply with the request without that consent
    • Where permitting access to the data would be likely to cause serious harm to the physical or mental health or condition of the data subject or any other person
    • Where the request for access is made by another on behalf of the data subject, access can be refused if the data subject had either: provided the information with the expectation it would not be disclosed to the applicant; or, had indicated it should not be so disclosed; or, if the data was obtained as a result of any examination or investigation to which the data subject consented on the basis that information would not be so disclosed.

    Before deciding whether the above restrictions apply, the head of the organisation should consult the health professional responsible for the clinical care of the Service User; if there is more than one, the most suitable available health professional; if there is none then the head of the organisation should consult a health professional with the necessary qualifications and experience to advise on the matters to which the information requested relates. Third party information can only be accessed with the consent of the third party and third party subject access rules will apply.

    Service Users who have a complaint about the way that the organisation keeps files about them, or who are refused access to files that they believe they should have access to, should be referred to the Data Protection Information Commissioner.

    Information Commissioner`s Office

    As a provider we are registered with the above in order that they may collect, hold, store and retrieve personal information. The Data Controller within our organisation is Loreen Marufu (Registered Manager) 

    Related Policies

    Data Protection Legislative Framework (GDPR)

    Record Keeping

    Services Users Record (HOME)

    Related Guidance

    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    SK9 5AF

    Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

    Training Statement 

    All staff, during induction are made aware of the organisations policies and procedures, all of which are used for training updates. All policies and procedures are reviewed and amended where necessary and staff are made aware of any changes. Observations are undertaken to check skills and competencies. Various methods of training are used including one to one, on-line, workbook, group meetings, individual supervisions and external courses are sourced as required and on client specific basis.


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    The content displayed on the website is the intellectual property of the Flexi Coventry Limited. You may not reuse, republish, or reprint such content without our written consent.

    All information posted is merely for educational and informational purposes. It is not intended as a substitute for professional advice. Should you decide to act upon any information on this website, you do so at your own risk.

    While the information on this website has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors.

    We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

    Registered Office

    Flexi Coventry Limited

    110 Ash Green Lane


    CV7 9AJ

    Phone: 02476 360078